Ram and Dodge finish 1-2 among mass-market brands, helping FCA US LLC achieve the greatest year-over-year improvement of any automaker in the 2019 J.D. Power Automotive Performance Execution and Layout (APEAL) Study™.
In addition, Ram records the largest uptick among any of the 33 brands in the annual study, which measures the emotional attachment customers develop for their vehicles.
“These outcomes validate our continuing focus on the voice of the customer,” says Mark Champine, Head of Quality, FCA North America. “We have listened and we are still listening – more intently than ever.”
Ram, FCA’s high-volume truck line, tops the 18-brand mass-market category with 851 out of a possible 1,000 points. That’s a 26-point hike from 2018; no brand matches or exceeds that level of improvement.
Dodge follows closely with 848 points, boosted by the performance of three storied models.
For the second time in three years, the Dodge Challenger earns bragging rights in the highly competitive Midsize Sporty Car category. The Challenger topped the same category in this year’s J.D. Power Initial Quality Study™.
Holding down second spot in the Midsize SUV and Large Car categories, respectively, are the Dodge Durango and Dodge Charger.
The Chrysler Pacifica earns runner-up honors among minivans.
Overall, FCA jumps five places to seventh, compared with its 2018 APEAL performance. That’s also good for second place among mass-market automakers.
The Company’s total score of 830 marks a 20-point year-over-year improvement – greatest of any automaker in this year’s study. It also exceeds the industry averages for both mass-market and premium-market automakers.
The J.D. Power APEAL Study evaluates customer feedback on 77 vehicle attributes, from throttle response to seating comfort.
About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).
FCA is an international automotive group listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”
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